The AI Platform for Product Expertise

Transform your customer experience with AI-driven agent support and knowledge management.

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Support

60%

deflection of support calls

91%

of product questions answered accurately

25%

increase in issue resolution rates

+20%

in CSAT

+10%

first contact resolution

Experience true product expertise for your customers and agents, all through one AI-powered customer support platform.

Advanced Product Knowledge and Self-Service Support

A customer support chatbot experience with the same product knowledge, answer accuracy, and language as your best technicians.

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Supercharged Assisted Support

A product expert copilot who knows and understands every relevant product, issue, error code, and resolution – and can provide the right answers to your representatives in real-time.

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Optimized Operational Efficiency

Increase efficiency and reduce total cost of ownership by automating routine administrative tasks immediately.

Superior AI Technology

AI technology that is guaranteed to deliver results faster, more accurately, and more securely than traditional LLMs and RAG solutions. Get up and running and realize value in weeks!

How Implicit Works

Implicit solves 6 distinct problems for customer support and knowledge management teams.

Clarifying questions accurately pinpoint the resolution by ingesting your product catalog and issue tree into the knowledge graph.

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Dynamic content management and immediate human feedback ensure your knowledge base always reflects the latest changes.

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Implicit maps the intricate relationships between product components and issues, creating a deep understanding that enables quicker, more accurate troubleshooting of even the most complex problems.

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Combine your distributed, private knowledge assets into one secure platform, enabling answers and resolutions that summarize key internal data from multiple documents.

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Continuous human feedback and chain-of-thought reasoning proactively detects gaps in your knowledge assets - ensuring your team always has access to accurate, comprehensive, and reliable information.

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Harmonize content from diverse sources and integrate legacy information, ensuring consistent tone, terminology, and quality across your entire knowledge base.

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Meet the AI customer support platform that turns your agents into experts and resolves issues before they turn into tickets.

For Knowledge

Implicit Knowledge is a self-service customer support chatbot built to provide true product expertise. It delivers a world-class customer experience for the simplest to the most complex and technical product ecosystems.

Implicit Knowledge For Business Leaders

For Support

Implicit Support is an agent-assist support tool built to empower human agents with true, deep product expertise. Proven to increase customer satisfaction, retention, and revenue.

Implicit Support For Business Leaders
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