RAG Is Good. GraphRAG + a Taxonomy-Driven Graph Wins

GraphRAG

John Kanarowski

Accuracy isn’t a model problem, it’s a knowledge problem. The teams who win govern language and relationships, then let retrieval do surgical work.

Search is Dead. Your KB Needs to Talk Back.

Knowledge Management

John Kanarowski

With the era of search bars phasing out, in order to stay competitive your organization must have the ability to "talk" to your KB - and have it talk back.

Your Knowledge Base Is Lying to You (And Taking Your AI Down With It)

Knowledge Management

John Kanarowski

AI systems can be a force multiplier for support agents, but the affect will only be as good as the knowledge feeding the AI.

Why Taxonomy is the Unsung Hero of Reliable AI

Taxonomy

John Kanarowski

If you're having trouble with your AI, a bigger, stronger, faster model may not be the answer.

Great AI Support Starts with a Great Knowledge Layer

Knowledge Management

John Kanarowski

Building a strong Knowledge Layer is the most important investment a support organization can make when exploring AI.

How to Build a Modern Support Team with a Knowledge Base and AI

AI and Business

John Kanarowski

You need AI to run a modern support team, but keeping the content of your KB clean is priority number one.

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RAG Is Good. GraphRAG + a Taxonomy-Driven Graph Wins

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