IMPLICIT SUPPORT
Empower your agents with instant expertise on all of your products
Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.
10%
increase in first contact resolution rates
25%
increase in issue resolution rates
85%
improvement in answer accuracy and completeness
Get the most out of your knowledge base
Leverage multiple sources to generate resolutions to customer problems, including private data, public data, and the knowledge of your technical support reps.
Deliver resolutions to customer problems with confidence
The underlying Implicit AI technology is proven to be 3x as accurate as generic LLMs. All responses are tied directly to a source, eliminating hallucinations.
World-class speed and accuracy to exceed customer expectations
Replace the search experience of many knowledge bases with a responsive and generative chat experience to identify the correct resolution immediately and keep your customers happy.
Reduce agent onboarding time by 50%
On day 1, every support agent has access to every documented product, issue, and solution in the company's history.
