IMPLICIT SUPPORT
AI-Driven Product Support Copilots for Your Frontline Staff
Finally, an AI platform built on technology that you can trust - implicitly.
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Knowledge Extractor
Captures and structures information from knowledge bases, documentation, support tickets, and forums.
Knowledge Graph
Organizes products, issues, documents, and their relationships for deeper understanding.
GraphRAG
Ensures AI responses are contextually accurate using retrieval-augmented generation (RAG).
Accuracy: AI That Truly Understands Your Products & Issues
How Implicit Ensures Accuracy:
Extracts & Structures Knowledge
Converts unstructured data into a structured knowledge graph for precise AI responses.
Asks the Right Questions
Clarifies inquiries to ensure accurate answers.
Mimics Expert Thinking (CoT Reasoning)
Identifies key elements, retrieves relevant data, and generates structured responses.
Synthesizes Information
Summarizes content from multiple sources for reliable answers.
Usability: Accurate Answers That Are Actionable
Accuracy alone isn’t enough—responses must be clear, complete, and useful.
How Implicit Enhances Usability:
Delivers Informative Responses
Integrates knowledge extraction, graphs, and RAG for in-depth insights.
Speeds Up Resolution
Reduces median time-to-resolution by 25%+, leading to faster support and fewer escalations.
Trust: AI You Can Rely On
Without trust, AI becomes a liability. Implicit ensures transparency and accountability at every step.
How Implicit Builds Trust:
Knowledge Graphs for Explainability
Provides clear reasoning behind AI decisions.
CoT Reasoning for Logical Steps
Mimics expert troubleshooting rather than guessing.
Source Citations
Links responses to original documents for verification.
Human Feedback Loop
Agents continuously refine AI responses, improving accuracy over time.
AI-driven agent-assist tools boost both First Contact Resolution (FCR) and Customer Satisfaction (CSAT) by 20-30%
AI-powered product support doesn’t mean just self-service. McKinsey estimates that over 75% of customers use multiple channels, including agent-assisted ones. Implicit empowers frontline agents to deliver exceptional product expertise, leading to significant business impact.
