IMPLICIT KNOWLEDGE
AI-Driven Product Knowledge Bases and Self-Service for your Customers
Finally, an AI platform built on technology that you can trust - implicitly.
AI-assisted knowledge bases automate answers for 93%+ of customer tickets and reduce escalations to agent-assisted channels by 50%-60%
AI-powered product support doesn’t mean just self-service. McKinsey estimates that over 75% of customers use multiple channels, including agent-assisted ones. Implicit empowers frontline agents to deliver exceptional product expertise, leading to significant business impact.
Design Partners
Accuracy: AI That Understands Your Products & Issues
Knowledge Extractor
Captures and structures information from knowledge bases, documentation, support tickets, and forums.
Knowledge Graph
Organizes products, issues, documents, and their relationships for deeper understanding.
GraphRAG
Ensures AI responses are contextually accurate using retrieval-augmented generation (RAG).
Structures Unstructured Data for precise AI answers.
Clarifies Questions to improve response accuracy.
Thinks Like an Expert (CoT Reasoning) for logical, well-formed responses.
Summarizes Multiple Sources for reliable insights.
Usability: Actionable Answers, Not Just Correct Ones
Actionable Answers, Not Just Correct Ones
How Implicit Enhances Usability:
Delivers Context-Rich Responses with deep insights.
Cuts Resolution Time by 25%+, reducing escalations.
Trust: AI You Can Rely On
