KnowledgeOS • Source-backed • API-first
Turn scattered operating procedures, policies, and team knowledge into source-backed expertise.
Grounded in the content you trust. Powered by the latest AI. Designed to be secure, trusted, and measured.
Answers include citations & confidence controls.
AI-assisted knowledge bases automate answers for 93%+ of customer tickets and reduce escalations to agent-assisted channels by 50%-60%
AI-powered product support doesn’t mean just self-service. McKinsey estimates that over 75% of customers use multiple channels, including agent-assisted ones. Implicit empowers frontline agents to deliver exceptional product expertise, leading to significant business impact.
Design Partners
Accuracy: AI That Understands Your Products & Issues
Knowledge Extractor
Captures and structures information from knowledge bases, documentation, support tickets, and forums.
Knowledge Graph
Organizes products, issues, documents, and their relationships for deeper understanding.
GraphRAG
Ensures AI responses are contextually accurate using retrieval-augmented generation (RAG).
Structures Unstructured Data for precise AI answers.
Clarifies Questions to improve response accuracy.
Thinks Like an Expert (CoT Reasoning) for logical, well-formed responses.
Summarizes Multiple Sources for reliable insights.
Usability: Actionable Answers, Not Just Correct Ones
Actionable Answers, Not Just Correct Ones
How Implicit Enhances Usability:
Delivers Context-Rich Responses with deep insights.
Cuts Resolution Time by 25%+, reducing escalations.
Trust: AI You Can Rely On
How Implicit Builds Trust:
The AI Platform for Product Expertise
Transform your customer experience with AI-driven agent support and knowledge management.
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Support
