Turn scattered operating procedures, policies, and team knowledge into source-backed expertise.
Grounded in the content you trust. Powered by the latest AI. Designed to be secure, trusted, and measured.
What the Knowledge Layer Is (and why it matters)
The Knowledge Layer is a governed graph that structures messy, unstructured content into taxonomy → entities → steps → relationships so every answer is accurate, explainable, and consistent across channels (your app, chatbot, Slack/Teams, or Implicit’s UI).
Why it's different
Graph + taxonomy, not embeddings-only. Your content becomes a living model of how your organization actually works.
Measured accuracy. Every answer ships with citations and a confidence score you can track.
Hallucination controls. Step-by-step reasoning, private knowledge sources, clarifying questions, and guardrails keep answers on-policy.
Speed to value. Connect your sources and get time-to-first-answer in minutes, not months.
Future-proof. Update your content, not your prompts. Your customized and dynamic knowledge graph keeps answers current and explainable as the underlying content feeding the AI changes.
Connect → Understand → Enable
Unify manuals, operating procedures, policies, tickets, change logs, wikis, and tribal knowledge.
Ingest PDFs, wikis, ticket histories, and file shares
Declare sources of record and effectively windows
Preserve versioning and change history
Auto-generate a governance-ready Knowledge Layer.
Automatically and dynamically create a custom taxonomy and hierarchies for your content
Extract entities, steps, roles, approvals, SLAs, etc.
Map relationships into a knowledge graph that becomes your moat vs. embeddings-only approaches
Deliver guided, cited answers and workflows anywhere, and track quality over time.
Every answer includes citations, confidence, and reasoning when needed
Works in your UI, your chatbot, Slack/Teams, or via APIs
Analytics monitor accuracy, freshness, and gaps so you can continuously improve
Choose Your Connection
Agent Assist (Sidekick for support reps)
Self-Service Widget (on your site)
ChatOps (Slack/Teams)
Embed in Your Chatbot (BYO UI)
APIs & MCP (Build on the engine)
