At Implicit, we believe that deep product knowledge is the key to unlocking exceptional customer experiences, more efficient support teams, and ultimately drive incremental loyalty and revenue. That’s why we’re thrilled to introduce Implicit - an AI platform designed to transform how companies access and leverage product expertise.

Our platform, built on proprietary AI technology, ensures that support teams, technicians, and customers always have the right information at the right time, eliminating knowledge gaps and outdated documentation. With intelligent insights delivered in real time, businesses can onboard new employees faster, streamline customer interactions, and make every conversation count.

Why We Built This

For too long, product expertise has been locked away in siloed resources, buried in PDFs, or dependent on a handful of subject matter experts. We saw an opportunity to fix this. By harnessing AI, we’re making private product knowledge instantly accessible, intuitive, and actionable - so that teams can focus on what truly matters: delivering value.

What This Means for You

• Smarter customer interactions – Give your support teams and technical support agents instant access to the insights they need to deliver better support and satisfy customers.
• Better self-service – By utilizing all of your private knowledge, product catalog, previously resolved issues, and past tickets, Implicit answers 91% of product questions correctly, and delivers an instant +10% improvement in first contact resolution.
• A single source of truth – No more digging through outdated documents - get precise, up-to-date product knowledge in seconds.
• Accelerated onboarding & training – Reduce ramp-up time for new hires with AI-powered learning and expertise.

We’re just getting started, and we can’t wait to see how businesses leverage Implicit to transform their product expertise and customer support experiences.

Read the full press release here to learn more about our vision and technology.